Terms of service

Terms of Service

Last updated: 9 October 2026

1. Overview

Welcome to LENVRAC. Throughout these Terms of Service, the terms “we”, “us” and “our” refer to LENVRAC. We operate this online store and website, including all related information, content, features, products and services, to provide you with a convenient shopping experience.

By accessing our website or purchasing from us, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Eligibility and Use of Our Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree not to use our website for any unlawful purpose or in any way that could damage, disable or interfere with its operation. You must not attempt to gain unauthorised access to any part of our website, its systems or other users' information.

3. Products and Availability

We make reasonable efforts to ensure that product descriptions, images, colours, sizes and other details are accurate. However, colours may appear slightly different depending on your screen or device settings.

All products are subject to availability. We reserve the right to discontinue products, limit quantities or update product information at any time, subject to applicable law.

If a product becomes unavailable after you place an order, we will contact you regarding the next steps, including any applicable refund.

4. Prices and Payments

All prices displayed on our website are shown in the currency indicated at checkout.

You agree to provide accurate, complete and up-to-date billing, payment and contact information when placing an order.

We reserve the right to correct pricing errors and cancel affected orders where permitted by law. If payment has already been taken for an order that is cancelled, we will arrange an appropriate refund.

Any applicable delivery charges, taxes or additional costs will be displayed during checkout where required.

5. Orders and Order Acceptance

Placing an order constitutes an offer to purchase the selected products.

An order confirmation email acknowledges that we have received your order but does not necessarily mean that the order has been accepted. We reserve the right to refuse or cancel an order where permitted by law, including in cases of suspected fraud, incorrect pricing or product unavailability.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.

6. Shipping and Delivery

Delivery estimates are provided for guidance only and may vary depending on the destination, shipping method and circumstances beyond our control.

We will make reasonable efforts to deliver orders within the estimated timeframe. However, we cannot guarantee delivery dates unless expressly agreed.

Your statutory rights regarding delivery, including your rights where goods are not delivered within the legally required timeframe, remain unaffected.

For further information, please refer to our Shipping Policy.

7. Returns, Refunds and Cancellations

Our Returns and Refunds Policy explains how to request a return and how refunds are processed.

Nothing in these Terms of Service is intended to exclude, restrict or override any cancellation, return, refund or other consumer rights that apply under UK law.

Where our store policies differ from your statutory rights, the applicable legal requirements will take precedence.

For further information, please refer to our Returns and Refunds Policy.

8. Intellectual Property

All content on this website, including text, images, graphics, logos, product descriptions, designs and other materials, is owned by or licensed to LENVRAC, unless otherwise stated.

You may not reproduce, distribute, modify, publish or commercially use any website content without our prior written permission, except where permitted by law.

9. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment processors and delivery providers.

We are not responsible for the content, policies or practices of independent third-party websites. Your use of those services may be subject to their own terms and conditions.

This does not affect any rights or remedies you may have against us under applicable law.

10. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation would be unlawful.

Subject to that restriction, LENVRAC shall not be liable for losses arising from circumstances beyond our reasonable control, provided that this does not remove any liability or obligation imposed on us by applicable law.

We do not exclude or limit our responsibility for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

11. Privacy and Personal Information

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as necessary to manage orders, provide customer support, process payments and fulfil our legal obligations, subject to applicable data protection law.

Please refer to our Privacy Policy for further details about how we collect, use and protect your information.

12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services or legal obligations.

Any updated version will be published on this page with a revised date. Changes will apply from the date indicated, subject to applicable law.

Your continued use of the website after updated terms are published does not affect any rights you may have under applicable law.

13. Governing Law

These Terms of Service are subject to the laws applicable to the relevant transaction and jurisdiction.

Nothing in these terms is intended to deprive consumers of any mandatory legal protections available under the laws of the country in which they reside, where such protections apply.